THIS BEFORE REQUESTING SUPPORT *
question is not answered in the documents
provided in the product download or the FAQs
below then you may submit your request for
support, however please note that we will not
answer any support questions that have already
been addressed in the install documents or this
FAQ section so PLEASE READ THIS SECTION CAREFULLY
BEFORE YOU REQUEST FURTHER PRODUCT SUPPORT!
Tech Support Team
COMPATIBLITY NOTE: Please note: The
Sandspit Scenery add-on is not Ultimate
Terrain Canada compatible at this time! A patch may
be on the way in the near future, however we
can't give any release dates for that at this
time. In beta testing the productworked well with
default FS2004/FSX scenery as well as all
FSGenesis mesh types, however it may not work
well with all mesh and landclass products
including but not limited to UT Canada.
When I load the new scenery, objects appear to
float or the runway or the entire airfield may
appear sunken or raised.
This is because you must be using mesh in that
area of the world that conflicts with our
scenery. This scenery was created using a
"clean" landscape with default
FS2004/FSX ground textures and with no add-on
mesh or other enhancements. With so many
developers of replacement ground textures, mesh
and landclass out there we can't support nor
claim compatibility with all of them so we choose
to use the default FS2004/FSX environment as our
canvas. If you have an issue with overlapping
ground textures or objects appear to be floating
etc. please know that this is not an issue with
our scenery but most likely a conflict with other
add-on scenery software.
"rule-of-thumb" to use is this: If your
scenery does not look like our screenshots than
you must have some sort of add-on mesh or other
replacement texture package installed. Again, we
can't support anything other than the default
FS2004/FSX textures or our own custom ones simply
due to the fact that there are so many mesh and
textures out there.
When I load FS2004/FSX after installing the
product I can't find the airfields in the
FS2004/FSX airport listing. OR, When I load an
adventure flight the airfield is not found.
You need to add the new scenery area to the
FS2004 Scenery Library. Sometimes this is done by
default and other times it is not. See the help
file included in the download called "Adding
Scenery to FS2004/FSX Scenery Library." We
have included an entire tutorial with a quick
video on this in the file you downloaded.
Can I modify where the installer places the
No. The installer places these files where they
are needed. Any modifications to this will cause
problems with the way the scenery displays and
will also result in no support of the product.
Remember, the installer knows best!
Do I have to use the default FS2004/FSX planes
that are loaded with the saved flights?
No, we use the default FS2004/FSX planes because
we have no idea what you might have installed, so
after the flight is loaded feel free to change
the plane to any one you feel might fit the
My question was not answered in this section. How
can I get further support on this product?
If after reading all the documents that were
provided with the product and this FAQ section
and you still need technical support you can
contact us with your support related question
(only support related questions please) by
following the steps below:
system is available to registered
customers only! Please allow up to 72
hours for a reply, however the typical
response time is usually much shorter
unless we have a problem verifying your
purchase information. To help us speed up
this process please enter the same name
and email address you used to purchase
the product as well as the order number
you received via email. If your email
address has changed since your original
purchase, enter your current correct
email address or we will not be able to
reply to you. Also, please read our
FAQ section before you submit a support
request. Many common questions about
our products are addressed in this
section. If a question you submit is
covered in the FAQ section you will not
receive a reply to your support request.
This is intended to remove any
unnecessary workload from support staff
and allows us to answer other support
issues quickly while allowing our
development staff to also stay on track.